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Privacy of personal information is an important principle to Mien Software.  We are committed to collecting, using and disclosing personal information responsibly and only to the extent necessary for the services we provide.  We strive to be open and transparent regarding how we handle personal information.  This document describes our privacy policies.

We Collect Personal Information: Primary Purposes

The primary purposes for collecting personal information are as follows: sale of software and registration in our forum.  Examples of the type of personal information we collect for those purposes include the following: Name, age, email address for our forum.  Name, email address, mailing address, credit card number, expiration date for our online store.  Mien Software does not have access to your credit card number or expiration date.  It is stored on a secure server at kagi.com.

Protecting Personal Information

We understand the importance of protecting personal information.  For that reason, we have taken the following steps:

  •      Paper information is either under supervision or secured in a locked or restricted area.

  •      Electronic hardware is either under supervision or secured in a locked or restricted area at all times. In addition, passwords are used on computers.

  •      Paper information is transmitted through sealed, addressed envelopes or boxes by reputable companies.

  •      Electronic information is transmitted either through a direct line or has identifiers removed or is encrypted.

  •      Staff are trained to collect, use and disclose personal information only as necessary to fulfill their duties and in accordance with our privacy policy.

  •      External consultants and agencies with access to personal information must enter into privacy agreements with us.

Retention and Destruction of Personal Information

We need to retain personal information for some time to ensure that we can answer any questions you might have about the services provided.   We will only look at your record at your request or for identification to recover lost keys.

We destroy paper files containing personal information by shredding.  We destroy electronic information by deleting it.

You Can Look at Your Information

With only a few exceptions, you have the right to see what personal information we hold about you.  Often all you have to do is ask.   We can help you identify what records we might have about you.  We will also try to help you understand any information you do not understand (e.g., short forms, technical language, etc.).  We will need to confirm your identity, if we do not know you, before providing you with this access.

Do You Have a Concern?

Our Information Officer, Lo Saeteurn, can be contacted to address any questions or concerns you might have by phone or email:

Phone: (530) 531-5289
Contact Email:
[email protected]

 

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